📅 1. Return Window

We offer a 3-day return window from the date you receive your order. If 3 days have passed since delivery, unfortunately we are unable to process a return or refund.

✅ 2. Eligible Return Reasons

Returns are only accepted in the following cases:

• Damaged Product: Item received in broken or physically damaged condition
• Defective Product: Item is not working as expected (manufacturing defect)
• Wrong Item Delivered: You received a different product than what you ordered
• Missing Parts: Product delivered with missing accessories or components

❌ 3. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Product has been used, opened, or assembled by the customer
• Damage caused by the customer after delivery
• Change of mind or incorrect order placed by the customer
• Product returned without original packaging, tags, or accessories
• Return request raised after 3 days of delivery

📸 4. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact us within 3 days of delivery via WhatsApp or email
• Step 2: Share your order number, full name, and clear photos/video of the issue
• Step 3: Our team will review your request within 24–48 hours
• Step 4: Upon approval, we will arrange pickup or guide you on sending the item back
• Step 5: Once item is received and inspected, refund or replacement will be processed

💰 5. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Replacement First: We will first offer to replace the defective/wrong item at no extra cost
• Store Credit: If replacement is not available, store credit will be offered
• Cash Refund: In eligible cases, refund will be processed via the original payment method within 5–7 business days
• COD Orders: Refunds for Cash on Delivery orders will be transferred via EasyPaisa, JazzCash, or bank transfer

🚚 6. Return Shipping

Return shipping details depend on the reason for return:

• Our Fault (Damaged / Wrong Item): Toys World Planet will bear the return shipping cost
• Customer Request (other approved reasons): Customer may be responsible for return shipping charges
• Items must be securely packed in original packaging to prevent damage during return transit

🔁 7. Exchange Policy

We offer exchanges for the same product only, subject to stock availability. If you wish to exchange for a different item, you may need to place a new order. Exchange requests follow the same 3-day window and conditions as returns.

📝 8. Policy Updates

Toys World Planet reserves the right to update or modify this Refund & Return Policy at any time. Changes will be reflected on this page with an updated date. Continued use of our website means acceptance of any revised policy.