🔄 Refund & Return Policy
Last Updated: May 2025 | Toys World Planet
At Toys World Planet, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect item, we’re here to make it right. Please read our return and refund policy carefully before placing your order at toysworldplanet.com.
1. Return Window
We offer a 3-day return window from the date you receive your order. If 3 days have passed since delivery, unfortunately we are unable to process a return or refund.
Return request must be raised within 3 days of delivery. Requests after this period will not be accepted.
2. Eligible Return Reasons
Returns are only accepted in the following cases:
- Damaged Product: Item received in broken or physically damaged condition
- Defective Product: Item is not working as expected (manufacturing defect)
- Wrong Item Delivered: You received a different product than what you ordered
- Missing Parts: Product delivered with missing accessories or components
3. Non-Returnable Situations
Returns will not be accepted in the following cases:
- Product has been used, opened, or assembled by the customer
- Damage caused by the customer after delivery
- Change of mind or incorrect order placed by the customer
- Product returned without original packaging, tags, or accessories
- Return request raised after 3 days of delivery
4. How to Request a Return
To initiate a return, please follow these steps:
- Step 1: Contact us within 3 days of delivery via WhatsApp or email
- Step 2: Share your order number, full name, and clear photos/video of the issue
- Step 3: Our team will review your request within 24–48 hours
- Step 4: Upon approval, we will arrange pickup or guide you on sending the item back
- Step 5: Once item is received and inspected, refund or replacement will be processed
5. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Replacement First: We will first offer to replace the defective/wrong item at no extra cost
- Store Credit: If replacement is not available, store credit will be offered
- Cash Refund: In eligible cases, refund will be processed via the original payment method within 5–7 business days
- COD Orders: Refunds for Cash on Delivery orders will be transferred via EasyPaisa, JazzCash, or bank transfer
6. Return Shipping
Return shipping details depend on the reason for return:
- Our Fault (Damaged / Wrong Item): Toys World Planet will bear the return shipping cost
- Customer Request (other approved reasons): Customer may be responsible for return shipping charges
- Items must be securely packed in original packaging to prevent damage during return transit
7. Exchange Policy
We offer exchanges for the same product only, subject to stock availability. If you wish to exchange for a different item, you may need to place a new order. Exchange requests follow the same 3-day window and conditions as returns.
8. Policy Updates
Toys World Planet reserves the right to update or modify this Refund & Return Policy at any time. Changes will be reflected on this page with an updated date. Continued use of our website means acceptance of any revised policy.